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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pretty Rage

June 26, 2025

5  out of  5
rating by Pretty Rage
"Justin Zimmerman was very helpful. He explained everything to me in full detail. I called to add a car to my policy and Mr Zimmerman was very polite and kind. -Mrs Thomas"
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George Rowe

June 25, 2025

5  out of  5
rating by George Rowe
"Brandi is an outstanding agent. Very helpful and always quick service making things happen. Thank you."
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Derek Vanderhoff

June 24, 2025

5  out of  5
rating by Derek Vanderhoff
"Called and needed to get coverage on a new vehicle and Ms Brandi and Jenna were amazing and took care of my needs very quickly. Great call and experience. Thank you"
We responded:
"We love seeing reviews like this, Derek! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Gary Iannuzzelli

June 23, 2025

5  out of  5
rating by Gary Iannuzzelli
"Jenna help eliminate all the confusion and corrected my policy issue that was caused by underwriting- thanks Jenna!! Much appreciated 😊"
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Lance Holman

June 20, 2025

5  out of  5
rating by Lance Holman
"Brandi Boatright has been an ABSOLUTE pleasure to work with. She and I have a mutual client trying to purchase a home, and the homebuyer has been trying to get insurance before the closing takes place. She walked me through what the client needed from us as their roofer, clarifying any questions I had along the way, and her follow-up was excellent!!! If you need insurance, Brandi Boatright is the gal to call!!! I highly recommend her and her team!!! Thanks again!!!"
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Carin R

June 18, 2025

5  out of  5
rating by Carin R
"I had a question about insurance for a rental vehicle. Brandi Boatwright is always prompt to respond to inquiries and offer good and useful information. Thanks for the excellent service."
We responded:
"Carin, thank you for your wonderful review! We're glad you chose our office for your insurance needs in Jacksonville. It's fantastic to hear that Brandi has been able to assist you efficiently and professionally. Her dedication to keeping our customers satisfied is truly appreciated. If you need any further assistance or have more questions, we're always here to help. - Michael Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Dawn Kunkle

June 17, 2025

5  out of  5
rating by Dawn Kunkle
"Brandi is the best ever and will bend over backwards for us. Thank you for all you do for us."
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Kim Benson

June 17, 2025

5  out of  5
rating by Kim Benson
"I was frightened, because I'd recently had a minor accident, the company I was with raised my monthly premium and awful lot. I thought I'll shop around.....from the moment Justin began speaking to me I felt so at ease. He was polite professional,and genuine. He managed to help me enormously. It was literally a pleasure speaking with him. Infact I think if we ever met we would be friends. A wonderful experience...and I thank him so much for everything. My two vehicles are covered and at a lower cost. Highly recommend this company."
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Yani Escalante

June 11, 2025

5  out of  5
rating by Yani Escalante
"⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about my insurance agent, Justin! From the very first conversation, he made the entire process smooth, straightforward, and stress-free. Justin took the TIME to thoroughly explain my options, answered every question I had with patience and clarity, and made sure I felt confident about my decisions. Thank you! Natalia and Yani"
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bernie bristow

June 11, 2025

5  out of  5
rating by bernie bristow
"Agent and staff are excellent. Great customer service"
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Dawne Davis

June 10, 2025

5  out of  5
rating by Dawne Davis
"Justin was wonderful very helpful and polite"
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Ming Wu

June 9, 2025

5  out of  5
rating by Ming Wu
"Good service always in time of need"
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Warren Hickernell

June 3, 2025

5  out of  5
rating by Warren Hickernell
"Thank you Jenna for taking care of my insurance needs!! Good job! 👍"
We responded:
"Thank you, Warren! I'm glad Jenna could keep you updated and informed. Your positive feedback means a lot to us. If you need anything else, feel free to reach out. - Michael Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Michael Pockat

May 29, 2025

5  out of  5
rating by Michael Pockat
"Miss brandi as always took care of my issues just always been great to me I've never had issue with her..... thank you very much miss Brandi Sincerely Pockat"
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Claire Grusden

May 23, 2025

5  out of  5
rating by Claire Grusden
"Brandi has been my “go to” since my very special other passed away this year. She guides me and supports me with all of my insurance needs. Through the difficult and teary times, Brandi has been kind, considerate, patient, friendly and professional. It’s been a very trying year for me and I am so grateful to Brandi for being my pillar. An honorary mention goes out to the entire staff for their sincere understanding of how important all clients are and being wonderful team members. Thank you Brandi with all my heart! Thank you Mike Nicolas and staff!"
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Chris Stevens

May 22, 2025

5  out of  5
rating by Chris Stevens
"Michael Nickas should be one happy agent to have the help of Brandi Boatright. She is very responsive, helpful, courteous, professional and always gets me the best rates. I have been with State Farm for about 4 years now and wish I had made the change before that. Keep up the great work!"
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John Seaton

May 22, 2025

5  out of  5
rating by John Seaton
"Matthew Ivantsov spent a great deal of his time obtaining quotes for me for both home and auto insurance, despite the fact that I’m not a client of his agency. I did not end up signing up for either, because my current rates are still lower than the quotes Matthew was able to provide. However, I was so impressed with his helpfulness and client-focused work, that I’m going to contact him again for updated quotes when my policies are up for renewal later this year. Thank you, Matthew!"
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Hailey E

May 21, 2025

5  out of  5
rating by Hailey E
"Jenna was extremely helpful & knowledgeable! She was fast, efficient and very friendly. I would recommend her to anyone looking for a quote."
We responded:
"Thanks Haley for the kind review - This such a wonderful compliment to Jenna, and will make her, and our week. Have a great weekend "
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Chela Buford

May 20, 2025

5  out of  5
rating by Chela Buford
"Jenna, thank you so much for your prompt, professional assistance and going the extra mile today! Super job!💯🌟☺️ It is what the Michael Nickas team is known for, thanks again!✨😁✨"
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Mr Man

May 20, 2025

5  out of  5
rating by Mr Man
"Michael is very kind and courteous and easy to deal with.. Highly recommend."
We responded:
"Mr. Man, thank you - you’re great guy, my pleasure working with you "
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Samantha Schmid

May 20, 2025

5  out of  5
rating by Samantha Schmid
"Absolutely love this team. They are kind, responsive, and friendly. Brandi made us feel right at home! We appreciate the painless service!"
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Christine Mack

May 16, 2025

5  out of  5
rating by Christine Mack
"We have been with this agency for 15 years and always gotten excellent service. Just last week I had some deeper questions and Brandi Boatright went all out to answer my questions within 24 hours as she wanted to verify with corporate and Michael himself. Not only was she personal and professional at the same time but she called me to explain and followed up with an email as well. Her sympathy and promptness was very appreciated."
We responded:
"We always love seeing (or hearing ) from the Macks! Enjoy your weekend, Michael "
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Gregory

May 16, 2025

5  out of  5
rating by Gregory
"Matt has been most helpful."
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Vickie Mays

May 15, 2025

5  out of  5
rating by Vickie Mays
"Brandi is a blessing, she is always there when we need her and always open to lend a helping hand! Thanks Brandi!!!"
We responded:
"Thank you, Vickie! We're so happy to hear that Brandi has been such a great help to you. Her dedication to assisting our customers is truly appreciated. If you ever need anything else, we're here for you!"
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Jessie Harvey

May 13, 2025

5  out of  5
rating by Jessie Harvey
"I had an outstanding experience thanks to Brandi Boatright! She was professional, knowledgeable, and genuinely went out of her way to make sure everything was smooth from start to finish."